Terms of service

1. The agreement

These terms form a contract between 24 IT Solutions Ltd, a company registered in England and Wales ("we", "us"), and the organisation subscribing to the admitAI platform ("you", "the Customer"). Together with your order form, our Privacy Policy and our Data Processing Addendum, they are the entire agreement between us.

By signing an order form, or by using the platform, you accept these terms. If you are agreeing on behalf of an organisation, you confirm you have authority to bind it. Where an order form and these terms conflict, the order form takes precedence.

This is a business-to-business service. Consumer contract regulations do not apply.

2. What we provide

We provide access to the admitAI platform as a hosted service, in the plan tier set out in your order form. That currently comprises the AdmitOps admissions workspace and the white-labelled Student Hub, with the feature set for your tier as described on our pricing page at the time you subscribe.

We provide the platform as it exists. Features described as forthcoming on our roadmap are statements of intent, not commitments, and you should not subscribe in reliance on them. We will not bill you for a module until it is released and available to you.

We may improve, modify or replace features. Where a change materially reduces core functionality you rely on, we will give you at least 60 days' notice, and you may terminate without penalty and receive a pro-rata refund of prepaid fees if you do not accept it.

3. Accounts and seats

• Your plan includes a stated number of counsellor seats. A seat is an individual named person who logs in to work on student cases.
• Seats are personal. Login credentials must not be shared between people. If two people need access, you need two seats.
• Students accessing the Student Hub do not consume seats, and neither do read-only viewers such as a director viewing dashboards.
• You are responsible for the security of your account credentials and for all activity under your accounts. Tell us promptly at security@admitai.io if you suspect unauthorised access.
• You may add seats at any time; they are charged pro-rata for the remainder of the billing period. Removing seats takes effect at the next renewal.

4. Fees and billing

• Fees are as stated in your order form: a one-time setup fee, plus a recurring subscription fee billed monthly or annually in advance.
• All fees are in pounds sterling and exclusive of VAT, which is added where applicable.
• Payment is due within 14 days of invoice. Late payment may attract interest under the Late Payment of Commercial Debts (Interest) Act 1998.
• The setup fee is non-refundable once onboarding work has begun.
• Subscription fees are non-refundable except where these terms expressly say otherwise — specifically the 30-day satisfaction period in section 5 and the material-change right in section 2.
• We may increase subscription fees at renewal with at least 60 days' written notice. If you do not accept an increase, you may decline to renew. Founding clients keep their agreed price for the duration of their continuous subscription.
• Fees do not vary with how many students you process or how many applications you submit.

5. Term, renewal and cancellation

Monthly plans

Renew automatically each month. Either side may cancel on 30 days' written notice, effective at the end of the notice period. No cancellation fee.

Annual plans

Run for 12 months and renew automatically for successive 12-month terms unless either side gives written notice at least 30 days before the renewal date.

The first 30 days

If the platform is not working for you within 30 days of go-live, tell us in writing and we will refund your subscription fees in full. We will discuss the setup fee case by case depending on the work completed. We would rather refund you than keep a customer the product is not serving.

On termination

• Access ends at the end of the paid period.
• You may export your data at any point during the term and for 30 days after it ends, in standard formats — CSV for records, original file formats for documents.
• We delete your data within 30 days of the end of that export window, subject to the backup cycle and legal retention described in our Privacy Policy.
• Nothing in this section allows us to hold your data hostage over a fee dispute. Your export rights survive any disagreement about money.

6. Your data

You own your data. That includes your student records, uploaded documents, communications and configuration. We claim no ownership over any of it.

You grant us a limited licence to host, process and transmit it solely to provide the service, support you, and meet our legal obligations. That licence ends when the data is deleted.

We do not use your data to train AI models, ours or anyone else's, and we do not sell it or share it for anyone else's marketing.

Where your data includes personal data, our Data Processing Addendum applies and forms part of this agreement. You are the controller; we are the processor.

7. Acceptable use

You must not use the platform to:

• Break any law, including immigration, data protection, consumer protection or anti-spam law.
• Send unsolicited messages contrary to GDPR or PECR, or to contacts who have opted out. Our outbound features enforce suppression lists and consent checks; you must not attempt to circumvent them.
• Submit applications containing information you know to be false, or to knowingly assist a student in doing so.
• Upload malware, attempt to breach the platform's security, probe other tenants' data, or reverse engineer, decompile or copy the software.
• Resell, sublicense or provide the platform as a service to a third party without our written agreement. Sub-agents operating under your own agency's supervision are permitted, and remain your responsibility.
• Circumvent seat limits or usage controls.
• Use automated submission to any portal whose terms prohibit it. UCAS specifically prohibits it, and the platform will not do it — do not attempt to build around this.

8. Your responsibilities

The platform assists your work. It does not replace your professional judgement or your regulatory obligations.

• You are responsible for the advice you give students and for every application you submit.
• You must review AI-generated output before it reaches a student or a university. The platform is built so a human must release it; you must not work around that.
• You must have a lawful basis for the personal data you upload, and you must give your students the privacy information they are entitled to.
• You are responsible for your own compliance with the UK Agent Quality Framework and any other regulatory scheme you are subject to. Our compliance monitoring supports that work — it does not discharge it, and it is not a certification.
• You are responsible for the conduct of any sub-agent operating under your agency.
• You must maintain your own accounts with third-party services you connect, and comply with their terms.

9. AI output

Assessment reports, acceptance probabilities, visa risk scores, document extractions, drafted messages and SOP scaffolds are generated with AI assistance. Being direct about what that means:

• They are estimates and drafts, not guarantees. An acceptance probability is a model output, not a prediction of what a university will decide.
• A visa risk scan does not guarantee a visa will be granted, and a clean scan is not a defence if an application is refused.
• Document extraction can misread a document. That is why four-point validation exists and why a person confirms the result.
• You must review output before relying on it. We are not liable for consequences arising from unreviewed AI output that you released.

10. Third-party services

The platform connects to services you choose — WhatsApp Business, email providers, calendars, CRMs, university and aggregator portals. Those integrations depend on third parties whose availability, terms and pricing are outside our control. If a third party changes or withdraws its API, we will tell you promptly and work on an alternative, but we cannot be liable for their acts or omissions.

11. Availability and support

• We target 99.5% monthly uptime, excluding scheduled maintenance and events outside our reasonable control.
• Scheduled maintenance is notified at least 48 hours ahead and is normally performed outside UK business hours.
• Support response targets by plan are set out on our support page and form part of this agreement.
• If monthly uptime falls below 99.5%, you may request a service credit against your next invoice: 10% for uptime below 99.5%, 25% below 99%, and 50% below 95%. Request it within 30 days of the affected month. Service credits are your exclusive remedy for downtime.
• We are a young company operating at small scale. We will tell you honestly what we can support rather than promise enterprise service levels we cannot yet meet.

12. Intellectual property

We own the platform, its software, design and documentation. You receive a non-exclusive, non-transferable right to use it during the term. Nothing transfers ownership of our intellectual property to you.

You own your brand assets. You grant us permission to apply them within your Student Hub and outbound templates for the purpose of white-labelling.

We will not use your name or logo as a customer reference without your written consent. If you give it, you may withdraw it at any time.

If you send us feedback or feature suggestions, we may use them without obligation or payment. We will not claim any right over your confidential information in doing so.

13. Confidentiality

Each of us may receive confidential information from the other. Both sides agree to protect it with at least reasonable care, use it only for this agreement, and disclose it only to staff and advisers who need it and are bound by equivalent obligations. These duties continue for three years after termination, and indefinitely for personal data and trade secrets. They do not apply to information that is public through no fault of the receiver, was already known, is independently developed, or must be disclosed by law — in which case the receiver gives notice where legally permitted.

14. Warranties

We warrant that we will provide the service with reasonable skill and care, in line with its documentation, and that we have the right to grant the rights in this agreement.

Beyond that, and to the extent the law allows, the platform is provided without further warranty. We do not warrant that it will be uninterrupted or error-free, that AI output will be accurate in every case, or that using it will produce any particular commercial result. Figures on our website describing time savings or return on investment are illustrative models, not contractual commitments.

15. Liability

Nothing in this agreement limits either party's liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited.

Subject to that:

• Neither party is liable for indirect or consequential loss, loss of profit, revenue, goodwill, anticipated savings, or business opportunity.
• Our total aggregate liability in any 12-month period is limited to the fees you paid us in the 12 months before the claim arose.
• We are not liable for the content of applications you submit, advice you give students, visa or admission decisions made by third parties, or losses arising from AI output you released without review.
• Neither party is liable for failure caused by events outside reasonable control, provided the affected party notifies the other and works to resume performance.

16. Indemnity

You will indemnify us against third-party claims arising from your unlawful use of the platform, your breach of section 7, or your processing of personal data without a lawful basis.

We will indemnify you against third-party claims that the platform infringes their intellectual property rights, provided you notify us promptly, let us conduct the defence, and give reasonable assistance. If such a claim arises, we may modify the platform, obtain a licence, or terminate and refund prepaid fees for the unused period.

17. Suspension

We may suspend access where there is a genuine security risk, a legal requirement, a serious breach of section 7, or an invoice more than 30 days overdue. Except where a security or legal issue makes it impossible, we give at least 7 days' notice and a chance to put it right. We restore access as soon as the cause is resolved. Suspension does not remove your right to export data.

18. Changes to these terms

We may update these terms. For material changes we give at least 30 days' notice by email. If you do not accept a material change, you may terminate before it takes effect and receive a pro-rata refund of prepaid fees. Continuing to use the platform after that date means you accept the revised terms.

19. General

• Assignment. Neither party may assign this agreement without the other's consent, except to a successor in a merger or sale of substantially all assets.
• No partnership. Nothing here creates a partnership, joint venture or employment relationship.
• Third parties. No one other than you and us has rights under this agreement under the Contracts (Rights of Third Parties) Act 1999.
• Severability. If any provision is unenforceable, the rest continues in force.
• Waiver. Failure to enforce a provision is not a waiver of it.
• Notices. Written notice by email to the addresses in the order form is valid, with delivery deemed on the next business day.
• Governing law. The laws of England and Wales, with the exclusive jurisdiction of the English courts. Both parties agree to attempt good-faith resolution before starting proceedings.

20. Contact

Contract and billing questions: partner@admitai.io
Security matters: security@admitai.io
Data protection: privacy@admitai.io

24 IT Solutions Ltd, London, United Kingdom.